Terms and Conditions
1. Introduction
These terms and conditions regulate the use of services provided by SincrosAV (hereinafter, "the company" or "we") through its commercial brand StreamingPro. By contracting our services, you accept these terms and conditions in their entirety.
StreamingPro is a commercial brand owned by SincrosAV. All services, billing, and legal responsibilities are assumed by SincrosAV as the legal entity operating StreamingPro.
2. Service Description
SincrosAV, through its StreamingPro brand, provides professional streaming services, including but not limited to:
- Streaming management and distribution system (StreamingPro Central)
- Server configuration and maintenance services
- Professional technical support
3. Service Conditions
3.1. Service Availability
We strive to maintain high availability of our services. However, we cannot guarantee uninterrupted or error-free service. We perform scheduled maintenance that will be notified in advance.
3.2. Technical Support
We provide technical support during established business hours. Technical emergencies have a specific attention protocol according to the contracted plan.
3.3. Acceptable Use
The client agrees not to use the services to:
- Transmit illegal content or content that violates third-party rights
- Perform activities that may damage our systems or services
- Resell or redistribute our services without express authorization
4. Billing and Payments
Services are billed as agreed in each client's specific contract. Payments must be made within the established deadlines. Non-payment may result in service suspension.
5. Confidentiality and Data
We commit to maintaining the confidentiality of client information. The processing of personal data is governed by our Privacy Policy.
6. Responsibilities
6.1. Our Responsibilities
- Provide services as contracted
- Maintain the security and availability of the platform
- Offer technical support as agreed
- Protect confidential client information
6.2. Client Responsibilities
- Provide accurate and updated information
- Maintain the security of their access credentials
- Comply with acceptable use policies
- Make payments as agreed
7. Service Termination
Service may be terminated by mutual agreement or for breach of these terms. Termination must be notified according to the deadlines established in the contract.
8. Modifications
We reserve the right to modify these terms and conditions. Changes will be notified in advance and will take effect as specified in the notification.
9. Applicable Law
These terms are governed by Spanish legislation. Any dispute will be resolved in the courts corresponding to the registered office of SincrosAV.
10. Contact
For any inquiries about these terms and conditions, you can contact us at [email protected] or through the SincrosAV contact information available in the contact section.